A customer called on Thursday to talk to someone in the billing department.
We have a separate company that handles all the billing for the commercial plus residential Heating, Ventilation, plus A/C replacement plus repair company.
I told the customer that I would have to check into things at the billing department plus I would get back to him. I wrote down all of the customer’s information including his name, iphone number, plus the number of the invoice. After I hung up the iphone, I instantly called the billing department. I waited on hold for 5 minutes before someone absolutely answered the iphone. I told the woman on the iphone that there was an issue with the billing for my commercial plus residential Heating, Ventilation, plus A/C replacement plus repair company. It took her a few minutes to find our account. Then it took another minute to find a unique invoice that I was referring to. When the customer found the invoice, my pal and I went over the billing plus that’s when I found out that bills were getting mixed up in the office. After the invoices were being sent to the billing department, they were getting mixed up. I told the person at the billing department that she had to get to the bottom of the issue because I was sad that more clients were going to call to complain… She fixed the issue with the invoice that I called about plus I had three more calls over the next two mornings about inaccurate bills for our commercial plus residential clients. It’s hard for our clients to trust the company, when they gain inaccurate billing.