A buyer called on Monday to talk to someone in the billing department, then my friend and I have a separate supplier that handles all the billing for the commercial and residential Heating, Ventilation & A/C replacement and service corporation.
I told the buyer that I would have to check into things at the billing department and I would get back to him.
I wrote down all of the customer’s information including his name, iphone number, and the number of the invoice. After I hung up the iphone, I instantly called the billing department. I waited on hold for 5 minutes before someone easily answered the iphone. I told the man on the iphone that there was an issue with the billing for my commercial and residential Heating, Ventilation & A/C replacement and service corporation. It took his a few minutes to find our account. Then it took another minute to find a particular invoice that I was referring to. When the buyer found the invoice, my friend and I chose to go over the billing and that has when I found out that bills were getting mixed up in the office. After the invoices were being sent to the billing department, they were getting mixed up. I told the man at the billing department that he had to get to the bottom of the issue because I was sad that more clients were going to call to complain, but he fixed the issue with the invoice that I called about and I had three more calls over the next two mornings about inaccurate bills for our commercial and residential clients. It’s taxing for our clients to trust the corporation, when they earn inaccurate billing.