After the invoices were being sent to the billing department, they were getting mixed up
A buyer called on Sunday to talk to someone in the billing department; My friend and I have a separate company that handles all the billing for the commercial plus residential Heating plus A/C upgrade plus service company. I told the buyer that I would have to check into things at the billing department plus I would get back to him. I wrote down all of the customer’s information including his name, iphone number, plus the number of the invoice. After I hung up the iphone, I immediately called the billing department. I waited on hold for 5 minutes before someone undoubtedly answered the iphone. I told the woman on the iphone that there was an issue with the billing for my commercial plus residential Heating plus A/C upgrade plus service company. It took her a few minutes to find our account. Then it took another minute to find a identifiable invoice that I was referring to. When the buyer found the invoice, my associate and I went over the billing plus that’s when I found out that bills were getting mixed up in the office. After the invoices were being sent to the billing department, they were getting mixed up. I told the person at the billing department that she had to get to the bottom of the issue because I was anxious that more purchasers were going to call to complain, but she fixed the issue with the invoice that I called about plus I had three more calls over the next two days about inaccurate bills for our commercial plus residential purchasers. It’s hard for our purchasers to trust the company, when they gain inaccurate billing.