I think I could do without all the hype.
- It has really just worn me out.
It’s like I can’t buy anything without being pushed to add more and more to my order. Enough of that junk already. It’s enough to make me want to just turn my back on anyone that I have to interact with in a retail environment. Honestly, it sort of feels as though my intelligence is being insulted. Like my wife and I just spent an incredible amount of time and energy choosing a replacement HVAC unit. We had the HVAC contractor out and had his input and expertise. That was invaluable and really helped us narrow our choices. It was a big deal amount of money for us so we took it very seriously. Fortunately, we were able to agree to financial terms with the HVAC company and were ready to pull the trigger on the sale. But due to countless retail upsell experiences, I almost made a big mistake. I called the HVAC office to get the details on payments and installation. The person in the office suggested that I join the HVAC maintenance program. I immediately this was just another typical reach for my wallet. However, the HVAC company was actually helping me save money while investing in preventive maintenance for our new HVAC unit. I had to check myself quickly in order to actually take advantage of a great service. Now, I am set up to have HVAC maintenance twice a year automatically. And, anything that ever breaks will only cost me the amount of the part. Now that is some excellent customer service.