I had a couple of really great service techs that do their work and keep their head down.
These are the kind of techs that I most love to work with at the Heating plus A/C repair and replacement business.
I tell all the employees to recall that the client is consistently right. I cannot afford to lose any contracts because one of my texts wants to argue about a point that is certainly useless. There are some select circumstances when the client won’t be right, however those circumstances should be handled by the management and not one of the servicemans. I have had a couple of complaints lately about the same heating and AC repair service tech. The girl has been an employee for about 6 months. I certainly thought things were going quite well. She seemed to be doing a genuinely great job. Then I got a complaint from a female customer. The female client felt that my service tech spent more time talking to her then working on the AC repair. Even though the AC repairs were finished, completed, and the AC was working, she still wanted to complain. She claimed that she should not have to spend so much currency for the repair because the tech was talking instead of working. I brought the employee into the office to speak with him about the complaint. The tech admitted that she was certainly talking to her too much and stated that she would be more careful in the future. I got a different complaint from a different client about the same heating and AC repair service tech and this one is a bit different. I am going to need to get to the bottom of the client complaints.